PAYMENT POLICY

This Payment Policy (the "Policy") is a legally binding document and forms an integral part of our user agreement. It sets forth the terms and conditions for processing payments, including the collection and handling of payment information.
Att «BAZHANE», we are dedicated to providing you with a smooth, secure, and reliable shopping experience. This Policy outlines the available payment methods on our website, details the payment processing procedures, and provides information on product guarantees, returns, and exchanges.
By making a purchase on our website https://www.bazhane.com, you agree to the terms outlined in this policy.

1. Accepted Payment Methods.

Payments can be made using the methods available on our website:

We accept the following payment methods for all purchases on our website:
Credit and Debit Cards: VISA, MasterCard, American Express, and other major credit and debit cards.
Bank Transfer: Direct bank transfer options for customers who prefer to make payments via their bank accounts.
Other Online Payment Systems: We may also accept payments through other trusted online payment systems, depending on your location (e.g., Apple Pay, Google Pay, etc.).

2. Payment Process

Once you place an order on our website, you will be prompted to provide your payment details. After entering your payment information and confirming your order, your payment will be processed securely.
For credit or debit card payments, the amount will be authorized and processed immediately.
For bank transfers, orders will be processed once the payment has been confirmed by our bank.
If your payment is successfully processed, you will receive an order confirmation email with details of your purchase.

3. Payment Security

The User acknowledges that we may change our payment service providers and may require the transfer of their information to other service providers as necessary. Payments for services are made through the User's Personal Account. Payment is considered complete when the funds are received in our account. Goods will not be provided until payment has been successfully processed. The User is solely responsible for ensuring the accuracy of the payments made.

To enhance security, we utilize the 3D Secure protocol for additional cardholder authentication. If the User's bank supports this technology, they will be redirected to the bank's server for further identification. For details on additional identification methods and rules, the User should consult their issuing bank.

The payment processing center ensures the protection and processing of the User's bank card data in compliance with the PCI DSS 3.0 standard. Information is transmitted to the payment gateway via SSL encryption. Subsequent data transfers occur through secure banking networks with the highest level of security. The payment provider does not share the User’s card information with the Platform or third parties.

All personal data provided by the User (including name, address, phone number, email, and credit card details) is confidential and not subject to disclosure. Credit card information is transmitted only in encrypted form and is not stored on the company's web server.
We do not store your payment card details on our servers. Payment information is processed directly by our payment partners, who follow strict security protocols to ensure your data is handled safely. All payment card transactions comply with the standards of Visa International, MasterCard, and other payment systems. Payment data processing is carried out securely on a high-tech server managed by the payment processor.
Any commissions or fees are the responsibility of the User. The Platform reserves the right to change the cost of Goods at any time by updating the website or notifying the User through the communication methods provided on the Platform.

4. Order Confirmation.

Upon successful payment, you will receive an order confirmation email containing details of your purchase, including the items ordered, the total price, shipping address, and estimated delivery time.

If there are any issues with your payment or order processing, you will be notified promptly via email, and we will work with you to resolve any concerns.

5. Currency and Pricing.

All prices on our website are displayed in EUR, and charges are calculated based on the final total at checkout, including applicable taxes, shipping, and handling fees.
Please note that currency conversion fees may apply if your payment method is based in a different currency than the one displayed on our site. These fees are determined by your bank or payment provider.

6. Guarantee Terms.

We offer the following warranty periods for products purchased from our store:

New Collection: 3 months from the date of sale (as per the date on the receipt).
Seasonal Footwear: 3 months from the start of the season for off-season footwear.
OUTLET Products: 2 weeks from the date of sale (as per the date on the receipt).

7. Returns and Exchanges.

In accordance with the European Union regulations, you have the right to return your purchase within 14 days from the date of delivery for a full refund. This applies to products purchased online through our website, but not to products bought in-store or through third-party platforms. Products eligible for return: You can return items that are unused and in their original condition (including packaging). Products ineligible for return: Certain products, such as intimate items, may not be eligible for return or exchange for hygiene reasons.

7.1. Return Period

As per EU law, the return period is 14 days from the date of receipt of the goods. You are entitled to a full refund within this period if you change your mind or if the product does not meet expectations.

7.2. Refund Processing

Refunds will be processed within 14 business days from the date the returned item is received at our return warehouse and after the product has passed inspection. Refunds will be credited back to the original payment method used during the purchase.

7.3. Refund Method

If the order was paid online, the refund will be issued to the card used for payment. If the order was paid by cash on delivery, the refund will be issued to the bank card number provided in the return form.

7.4. Legal Rights

In accordance with Estonian law, you have the right to a two-year period to make a claim if the purchased product does not meet the terms of the contract. This includes the right to request a repair, exchange, price reduction, or full refund. The two-year claim period applies to purchases made both online and in physical stores.Please see Estonian Civil Code (Obligations Act) for more details: Obligations Act Link.

8. Fraud Prevention.

We use a variety of tools and technologies to prevent fraud and ensure the security of every transaction. This may include verifying your payment details and monitoring for unusual transaction patterns. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the appropriate authorities.

9. Changes to Payment Methods.

We may update or change the payment methods available on our website from time to time.

10. Contact Us.

If you have any questions about our Payment Policy or experience any issues with your payment, – please email us at support@bazhane.com